Complaints and compliments

Any complaints or compliments which you, or your team, receive throughout the year should be anonymised, logged and reviewed as part of the appraisal process. You can use the template summary for complaint and the template for compliments to that effect.

Your appraiser will be interested in the actions you took as a result of this feedback, any changes to your practice, and any development needs that arose from your reflections. You should follow the same principles for discussing and reflecting on compliments. Reflecting on compliments can help you further develop your areas of strength.

Discussion at appraisal should highlight areas for further development, which should then be included in your Personal Development Plan (PDP) and CPD.

updated 10/02/2023